Returns & Refunds
If you need to make a return, please read the terms and conditions below carefully.
Return Policy
Returns must be requested within 14 days of the order's receipt date.
Product Conditions
Products must be returned in the same condition in which they were delivered.
Returns will not be accepted if the products are:
- damaged
- stained
- without original labels (if any)
- altered
- washed
- used
⚠️ Any returns that do not meet the above conditions will not be accepted.
Damaged or Defective Product
If you receive one or more products that are damaged or defective, please contact us before returning them.
📧 Email
info@jenesaispas.it
Please attach detailed photos of the product you received.
Returns in Naples and the Province
For Naples and the surrounding provinces, returns can be arranged directly via WhatsApp by filling out the return form included in the package.
📧 Email
info@jenesaispas.it
Self-Service Returns
To initiate your return, you can use our dedicated self-service portal.
https://jnspsystem.com/richiesta-reso
How Self-Service Returns Work
- Access the returns portal via the dedicated link
- Enter your order number and the email address you used to make the purchase
- Select the products you want to return
- Submit a return request
Once you submit your request, our team will review the return to determine if it qualifies.
Once approved, you will receive the UPS shipping label via email to use when shipping the package.
The package can be delivered to any UPS Access Point.
Return via Self-Arranged Shipping
You can also return the item using a different shipping carrier of your choice.
In this case:
- The customer must arrange shipping on their own
- All shipping costs will be borne entirely by the customer
- Returns must comply with all the conditions listed on this page
The package must be shipped to the following address:
JE NE SAIS PAS SRL
190 Via Ferrante Imparato
NAPOLI EST F1 APARTMENT BUILDING
NAPLES, 80146
⚠️ We always recommend using trackable shipping methods.
JNSP is not responsible for any loss or damage caused during shipping via carriers chosen independently by the customer.
Return Costs
All shipping costs associated with the return are the customer's responsibility.
JNSP will advance the logistics costs required to:
- return shipping
- Pickup/Delivery Management
- Receipt of the package at our office
The total cost of the return is €8.00 and will be deducted directly from the final refund amount.
For orders shipped to European countries other than Italy, the return fee is €20.
⚠️ The refund will therefore be issued net of any return shipping costs incurred.
Refund
Once we have received and verified the return at our office, the refund will be processed within 15 business days.
The refund will be issued using the same payment method used during the purchase.
Important Information
We recommend that you pack the package properly to prevent damage during shipping.
JNSP is not responsible for any delays caused by the carrier or by shipments made without following the specified procedure.
Support
If you have any questions or need information regarding returns, please contact our customer service department.
📧 Email
info@jenesaispas.it
